Your rights as Oasis and Warehouse fall into administration

Last week, it was announced Oasis and its sister brand Warehouse are the latest retailers to fall into administration during the coronavirus pandemic.

Both companies will continue to trade online "in the short term" – though according to the brands' websites, its "online store is closed for a short while".

A statement on both sites reads: "We are really sorry but we are not currently able to accept online orders.

"We expect this to be a short term issue and we are all working hard to get the position resolved as quickly as we can.

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"You can still browse our full selection of clothing and accessories in the meantime.

"Please continue to check the website for updates on the re-opening of our online store."

Approximately 2,000 workers across 92 stores and 437 concessions will be affected by the announcement while 200 staff members will lose their jobs immediately.

This follows Debenhams' announcement earlier this month that it had gone into administration and would be closing a number of stores across the UK.

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What does this mean for returns, online orders and gift cards?

There are a number of factors to be wary of which will affect customers.

According to the MoneySavingExpert website, if you're an Oasis or Warehouse customer, items bought before Wednesday April 15 can no longer be returned.

Oasis and Warehouse have both said if you bought something in-store or placed an online order before 10am on Wednesday April 15, you won't be able to return it, nor will you be able to get a refund or make an exchange.

This policy extends to also extends to faulty goods.

But customers will be able to return items purchased after 10am on Wednesday April 15.

The MoneySavingExpert suggests those customers who bought a product before 10am on Wednesday April 15 on a debit or credit card and it turned out to be faulty, you can try to claim from your card provider, though there's no guarantee of success.

Gift cards and vouchers will no longer be accepted, but customers can try to claim the balance back against the administration though it's unlikely you'll get much back.

If you bought the gift card on a debit or credit card, you could also try to claim from your card provider via the Section 75 or chargeback schemes, but again there's no guarantee of success.

The stores will be honouring online orders as both were already closed due to the coronavirus pandemic.

Despite administration, the chains will continue to trade online for the time being – though currently both brand's websites have closed online stores until further notice.

If you've ordered an item, you should expect your order to be honoured and for orders placed before 10am on Wednesday April 15, no returns, refunds or exchanges will be accepted.

The MoneySavingExpert website advises customers to weigh up the risk of making a purchase with a company that's gone into administration.

The finance guru suggests using a debit card for any orders, or a credit card if you're spending over £100, to ensure you have some extra protection.

Then, if the worst were to happen and your order doesn't arrive, you should be able to make a claim from your card provider via the Section 75 or chargeback schemes.

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