• Wed. Nov 29th, 2023

Woman issues ‘nightmare’ warning after opening letter from October


Nov 11, 2023

A woman has issued a Christmas warning after having problems with her post since October.


Bethan Meredith lives on Rathbone Road in Wavertree and said people on her road have not had their post delivered regularly in months. Earlier this week, Bethan received a letter that was dated October 3.

The 59-year-old said that for neighbours, especially the elderly, the lack of postal deliveries is having a serious effect. She is now calling for the issue to be rectified before Christmas.

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Bethan told the ECHO: “We are coming into Christmas and it is going to be a nightmare. If it is not resolved now it will go on into the new year and it is just not fair to people who do not have access to the internet.

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“I ordered a package recently and I don’t know where it is now. I have given up trying to find it.”

Bethan said that she has contacted her MP Paula Barker to try and resolve the issue. She claims it has been ongoing since September and said while neighbours do get mail sporadically it comes months after it was sent.

The junction between Picton Road, Wellington Road and Rathbone Road in Wavertree

Bethan added: “I got a letter from my bank dated October 3, yesterday. We have a lull where you do not get mail for days on end.

“People are going down to the depot to get mail but if you are not able to then you will not get it. People are not going to know if they need to pay bills.”

Ms Barker has labelled the issue as “unacceptable” and has been in contact with the Royal Mail. She also said that there are "deeper rooted problems which have been caused through mismanagement by Royal Mail".

She said: “I have been inundated over the last month with concerns from residents across parts of Wavertree about the prolonged absence of mail delivery.

"As a result, people have missed crucial hospital appointments, not been able to receive essential documents such as bank cards, important bills, and faced DVLA issues, amongst other problems.”

Bethan said it is not just her road that is affected by the issue and has seen other people complaining about the lack of post on local Facebook pages.

Bethan said: “I feel sorry for the postmen as well, it is not fair on them. It is their busiest time of year. Royal Mail need to make a proper plan and I don’t think they know what they are doing… I worry for the older people who do not have anyone around them.”

A spokesperson for Royal Mail said: "We are committed to restoring our quality of service to our customers. We have plans in place and dedicated teams responsible for improving deliveries in Liverpool and at our delivery offices nationwide.

“Since July we have hired more than 8,000 postmen and women and are continuing to recruit 500 permanent positions a week in delivery. To support the health of our employees and assist them in their return to work, we have introduced a wellbeing programme which provides colleagues with free, confidential, and independent healthcare support, including unlimited 24/7 access to an online GP.

“In the lead up to Christmas, we are taking on 16,000 temporary workers, more vehicles and additional parcel sorting sites to handle double the normal volume of parcels we expect over the period. These actions plus others are already making a difference in some areas and we are confident that they will continue to improve quality of service for our customers.”

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