TUI ‘working around clock’ to reach those with cancelled holidays

TUI has said its staff are 'working around the clock' to contact thousands whose flights and holidays have been cancelled.

The holiday giant has updated its list of cancelled holidays affected by the coronavirus pandmic.

Flights include abroad favourites including Spain, Greece, Italy, Malta and Turkey as well as cruises from Paphos and Palma.

READ MORE: Greek bars packed again with double-jabbed Brits partying

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The cancellations range from now until October, 2021 and further changes are expected to the government's traffic light list in the first week of August.

TUI said on its website about the cancellations: "Please rest assured, if your holiday has been cancelled, we’ll be contacting you soon to discuss your options.

"If you booked online, your booking information in Manage My Booking will be updated as soon as possible, too.

"We're working around the clock to do this and are getting in touch with customers in departure date order.

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"To offer continued flexibility and reassurance, we have extended our fee-free changes policy to the end of October, for package holiday, flight-only and accommodation-only customers.

"We also have a fee-free changes policy in place for Marella Cruises and TUI River Cruises customers and for destinations on the green watchlist."

The flights and holidays cancelled from July 30 onwards to October have been listed by Nottinghamshire Live below.

The below holidays and flights have been cancelled as of July 30:

• Greece – Halkidiki, Kefalonia, Samos, Thassos, Santorini and Preveza

• Mainland Spain (Except Malaga and Alicante)

• Morocco – Agadir

Holidays, including flight-only and accommodation-only bookings, to the below destinations due to depart on or before 15 August 2021.

• Aruba

• Cancun, Mexico

• India

• Indonesia

• Maldives

• Mauritius

• Sri Lanka

• Tanzania

• Thailand

• Turkey

• UAE

• USA

Holidays, including flight-only and accommodation-only bookings, to the below destinations due to depart on or before 4 September 2021:

• Cape Verde

• Costa Rica

• Cuba

• Dominican Republic

• Egypt

• Puerto Vallarta, Mexico

• Tunisia

Holidays, including flight-only and accommodation-only bookings, to the below destinations due to depart on or before 31 October 2021:

• Los Cabos, Mexico

• Kvarner Bay, Croatia

• Montenegro

• Italy – Sardinia (flying with TUI Airways – holidays including flights with our partner airlines are still operating)

• Italy – Sicily (flying with TUI Airways – holidays including flights with our partner airlines are still operating)

• Italy – Calabria

• Malta (flying with TUI Airways – holidays including flights with our partner airlines are still operating)

• Bulgaria

• Girona – Mainland Spain

Lakes, Mountains and Cruises

Lakes & Mountains holidays to Switzerland due to depart on or before 1 August 2021.

Lakes & Mountains holidays to Italy – flying with our partner airlines – due to depart on or before 10 August 2021.

Lakes & Mountains holidays to the below destinations due to depart on or before 15 August 2021:

• Austria

• Slovenia

• Italy (flying with TUI Airways – holidays including flights with our partner airlines are still operating)

Marella Cruises sailings on Marella Discovery due to depart from Palma on or before 25 October 2021.

These sailings have been replaced with cruises departing from Corfu between 4 September and 22 October 2021 – these are now on sale.

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Marella Cruises sailings on Marella Discovery 2 due to depart on or before 31 October 2021.

Marella Cruises sailings on Marella Explorer 2 due to depart from Naples on or before 4 November 2021.

These sailings have been replaced with a cruise departing from Malaga on 7 September – this is now on sale.

Marella Cruises sailings from Palma on Marella Explorer due to depart on or before 25 September 2021.

Marella Cruises sailings from Dubrovnik on Marella Explorer 2 due to depart on or before 21 October 2021.

Marella Cruises sailings on Marella Discovery 2 due to depart from Paphos – Cyprus, Aqaba – Jordan, Muscat – Oman, Columbo – Sri Lanka, Langkawi – Malaysia, Laem Chabang – Thailand, Hong Kong, and Singapore between 1 November 2021 and 30 April 2022.

TUI River Cruises sailings on TUI Maya due to depart on or before 14 August 2021.

TUI River Cruises sailings on TUI Skyla due to depart on or before 30 August 2021.

TUI River Cruises sailings on TUI Isla due to depart on or before 31 October 2021.

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