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Nationwide issues new ‘fees and charges’ warning to all customers

ByReport2

Jul 31, 2024

Nationwide issues new 'fees and charges' warning to all customers

Nationwide sent out an alert on Tuesday

Nationwide is the world's biggest building society(Image: Mike Egerton/PA Wire)

Nationwide has alerted its customers to potential "fees and charges" in a new update. Members of the world's largest building society have been sent emails, as Nationwide shared a message to anyone who is planning to go on a summer holiday.

Nationwide said: "Heading off on holiday this summer? Find out about fees and charges for using your card abroad, what to do if your card stops working, and more. You might also want to consider an account with no Nationwide fees abroad."

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Many Nationwide debit cards have a non-sterling transaction fee of 2.99% for purchases made in a foreign country, although the FlexPlus, FlexStudent, FlexGraduate, and FlexOne cards don't. Similarly, the same transaction fee is applied for cash withdrawals in a foreign currency outside the UK, with the same cards as above exempt from the charge.

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For cash withdrawals in a foreign currency within the UK, there is no fee at LINK ATMs or over-the-counter, but a 2.99% transaction fee at non-LINK ATMs. Again, the same cards are exempt. Some credit cards will also have a 2.5% transaction fee, or a minimum of £3.

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Nationwide is also warning its customers over festival and ticket scams this summer. It said: "It can be tempting to use an unfamiliar website to make sure you get tickets to a sold-out event. But you need to make sure it's not a scam."

People are advised to make sure any sellers are members of the Society of Ticket Agents and Retailers (STAR) to keep your money safe, as well as doing research before they buy, asking questions, and being aware of any rules, such as those around refunds.

Paying by credit card is also safer, as issuers are jointly liable for a failure to provide goods or services. This applies to single tickets priced at more than £100 and less than £30,000, and you should also check with your card provider how long the period of liability is.

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