Martin Lewis refund latest from TUI, Ryanair, easyJet and more

Martin Lewis has revealed the likelihood of receiving refunds from travel companies such as TUI, Haven Holidays, easyJet and more.

MoneySavingExpert asked travel customers for their rating, feedback and experiences of dealing with companies due to problems arising from coronavirus.

Martin said: "Over 27,000 of you responded to our travel refunds survey, building up a huge pile of data.

Martin Lewis has issued his latest advice

"As part of this, we were able to order 53 travel firms ranked for refunds by subtracting the 'poors' from the 'greats'.

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"Plaudits to top performers Travel Counsellors (+95) and Hays Travel (+70).

"A sad shake of the head at Travel Trolley with a shocking (-95) and similar at big names Teletext (-94), Ryanair (-82) and Tui (-60).

"We will be forwarding a more detailed dossier on this to the Department for Business and the Competition & Markets Authority."

MoneySavingExpert's top 10 firms for cancellation refunds

Rank & firm Responses Net score

1.Travel Counsellors

207

+91

2. Hays Travel

1,017

+70

3. Airbnb

924

+56

4. Jet2 Holidays

1,621

+54

5. Jet2

1,593

+47

6. British Airways Holidays

289

+45

7. Center Parcs

202

+42

8. Disney Holidays

147

+37

9. Trailfinders

233

+32

10. Haven

212

+30

MoneySavingExpert worst 10 firms for cancellation refunds

43. Secret Escapes

299

-76

44. STA Travel

150

-77

45. Sykes Cottages

610

-79

46. KLM

596

-82

47. Ryanair

2,563

-82

48. Opodo

283

-86

49. Lastminute.com

550

-87

50. Holiday Extras

291

-92

51. Teletext Holidays

251

-94

52. TravelUp

593

-95

53. Travel Trolley

338

-95

What the worst-ranked travel companies had to say

A Travel Trolley spokesperson told MoneySavingExpert: "Customer satisfaction is of paramount importance to Travel Trolley, and we are deeply sorry to hear that a number of customers are dissatisfied with the level of service they have received from us."

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They also said that they have "no control" over the refund policies of airlines and its terms and conditions stated that customers should contact the airline before departure to see if there have been any changes.

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A TravelUp spokesperson said: "We understand that on occasions during this global pandemic we may have fallen short of the expected service levels our customers have experienced historically, and for this we apologise…

"However, restrictions that have been put in place by airlines to hinder the smooth return of refunds has compacted the issues faced by our team and, in turn, our customers."

Teletext Holidays spokesperson explained: "When we book holidays for our customers, we immediately pay for the flights, and therefore do not retain any of this money within our business.

"In addition, Teletext Holidays often pay hotels in advance in order to get customers the best room rates.

"Teletext Holidays therefore act as an agent and we are experiencing long delays in receiving monies back from airlines, with some telling us that we will not receive customers' money until 'the virus has passed'."

Ryanair was also contacted for comment according to MoneySavingExpert.

In April, the budget airline clarified its refund policy, saying customers can apply for a cash refund which will be paid once the crisis is over.

Alternatively Ryanair is offering vouchers and free moves, and customers who choose a voucher but don't redeem it within 12 months may still apply for and obtain a refund after this 12 month period.

To review the 50 best and worst travel firms and for further details on what travel companies had to say, head to MoneySavingExpert here .

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