Martin Lewis issues vital British Airways refund update

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Martin Lewis has issued a vital update about British Airways refunds as customers are given vouchers for cancelled flights.

British Airways has been forced to ground most of their flights due to the coronavirus pandemic.

The company recently announced it is set to make up to 12,000 workers redundant, after suffering from the global collapse in passenger numbers.

With further flights being cancelled, British Airways announced they are now allowing customers to cancel future bookings in return for a voucher.

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MoneySavingExpert.com founder Martin Lewis

But Martin urged passengers to think carefully before accepting.

This is due to the fact that if BA cancels a flight, you’re legally entitled to a refund.

But if you opt for a voucher for a flight that hasn't been cancelled yet, it’s likely you would lose your right to a refund.

British Airways

Martin said: “Now of course BA is our flag-carrying airline, and the Government is unlikely to let it fail.

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“So hopefully these vouchers have value, and BA does need support – the firm is talking of 12,000 potential redundancies.

“Therefore for BA loyalists who can afford to, taking a voucher is a decent thing to do.

“Plus if you may choose not to travel anyway, even if the flight's on and the Government's travel advisory changes, it gives flexibility.

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“But as they're price-based vouchers, not vouchers for identical flights, there's no certainty you'll get a decent deal, so you could be better off flying with another airline, in which case financially at least, cash wins.”

A statement from British Airways online, says: “If your flight has been cancelled you can claim a voucher to the value of your booking.

“Your voucher will be valid for travel until April 30, 2022 and can be used as payment, or part payment, for a future booking.

“Your new trip booked with your voucher must be fully completed by April 30 2022 (departure and return).

“You will receive your voucher by email within seven days of your application.

“If you do not wish to rebook or claim your voucher, you can contact us on 0800 727 800 from the UK to discuss your refund options.

“If you are due to travel between now and 31 July 2020 you can claim a voucher to the value of your booking, valid for travel until 30 April 2022. Vouchers can be used as payment, or part payment, for a future booking.”

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