Grandad, 63, banned from Asda after ‘row over dropped receipt’

A grandad is locked in a row with his local ASDA after he was banned from the store.

Michael Redmond claims he was was shouted at by staff, but the supermarket giant says he was aggressive and abusive – claims he denied when the ECHO put them to him.

Michael, 63, from Anfield, was shopping in the Breck Road ASDA in Anfield when he says he dropped his till receipt while leaving the store.

He claims that he was then approached by staff insisting that he pick up the receipt.

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Michael, an army veteran who suffered a stroke five years ago, said he told staff he could not pick it up due to his back pain.

He says that when he tried to use the tobacco counter he was refused service and was then escorted from the store and banned from returning.

Meanwhile ASDA say Mr Redmond was banned for behaving aggressively and abusively towards staff, which he strongly denies.

He told the ECHO: "I just made a simple mistake. I dropped my till receipt and suddenly members of staff began shouting at me.

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"I didn't pick up the receipt because I have back problems and recently suffered a stroke.

Breck Road Asda superstore, the store which has banned Michael after the incident on 1 April 2020

"When challenged by staff as to why I didn't pick the receipt up, I replied that If I picked it up I doubt that I would be able to get back to my feet again.

"But staff at the store were then told not to serve me again and I was ejected from the store."

Michael claims that ASDA staff then asked the security guard to remove him and he was informed that he was banned from the store after the incident on Wednesday, April 1.

He added: "I am absolutely livid and very angry about this whole incident.

"It was completely humiliating. It happened in front of other people. It was a very minor indiscretion and I think the action is completely over the top.

"I complained to ASDA but they have fobbed off my complaint. They wrote back to me saying there was no service to review their complaint decision.

"I want ASDA to issue an apology to me and I want to be able to go back into my local store."

When contacted by the ECHO, ASDA said the store manager had taken the decision to ban Mr Redmond due to his behaviour towards staff.

Asda said that banning someone from a store was an "absolute last resort" but they will not "tolerate any form of abuse towards customers or staff."

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An Asda spokesperson said: "We understand that these are difficult times and ask our customers to be respectful to our colleagues when they visit our stores.

"We have social distancing guidelines in place in Breck Road store to keep both colleagues and customers safe and we ask anyone who visits us to adhere to this.

"Asking someone not to visit our stores is always an absolute last resort, however; we do not tolerate any form of abuse towards colleagues or customers."

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