EasyJet issues latest advice on refunds and future holidays

EasyJet has issued an update to customers regarding cancellations, refunds and future bookings.

In an email, sent to easyJet customers, Johan Lundgren CEO of easyJet said: "Since we grounded our fleet a few weeks ago, almost all of Europe has been in lockdown.

"And whilst it gives us all encouragement that some countries are coming out the other side, there is still a great deal of uncertainty about when Europe will start opening up again.

Easyjet, BA and TUI planes parked up at London Gatwick Airport

"As we get a better understanding of when we’ll re-start flying, we will let you know – however, we’re not currently selling any tickets for flights before 18th May.

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"Cancellations are being evaluated daily, and if your flight does get cancelled, you’ll be notified at least seven days in advance."

easyJet refunds

EasyJet's Covid-19 Help Hub includes the airlines latest advice and their Covid-19 refund form and flight vouchers.

Mr Lundgren said: "Our team are processing refund requests as fast as possible, although the sheer volume of flight cancellations means it is taking longer than normal, so please bear with us.

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"For those of you who choose flight vouchers, these can be used for bookings any time in the next 12 months, for flights over the next two years.

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"This includes the recently released Easter ’21 flight schedule, plus the Summer ’21 schedule which will be on sale shortly."

Future easyJet bookings

Mr Lundgren said: "For customers with an easyJet holidays booking, all the latest information can be found on the easyJet holidays website.

"The team have been reaching out to everyone whose plans have been disrupted to share the options available, which include refunds, changes and credit depending on the original departure date.

"And we’ve released easyJet holidays through to October ’21, working with some great hotels across Europe for when we’re all ready to start travelling again."