Bank glitch stops payments and causes ‘stress for many’

windows wirral fitters seaview windows wallasey

Santander said its services have returned to normal after a technical glitch lasting much of Saturday saw customers unable to make payments.

The bank apologised for the inconvenience the problem caused.

Customers had reported being unable to use the app or their online banking.

Consumer organisation Which? said some people had reported not being able to buy food at the supermarket, while one person tweeted that they had an "unpleasant and embarrassing" experience when their card was declined in the queue as they tried to pay for petrol.

wallasey printers liscard wallasey

In a statement on Saturday night, a spokesperson said: "All of our banking services are now working as normal.

"We are very sorry for the inconvenience you've experienced today. If you need help, some of our branches will be open on Sunday from 10am to 12pm. We'll publish a list of these tomorrow."

Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here

The bank had earlier assured customers that "no one will be out of pocket" as a result of the glitch.

wirral airport transfers

Earlier in the day, the bank advised customers they could access cash from other banks' ATMs.

Gareth Shaw, head of money at Which?, said the technical issues will have caused "stress for many Santander customers".

Keep up to date with local news in your area by adding your postcode below:

He added: "These problems demonstrate why it is vital that banks invest to ensure their systems are up to the task of protecting their customers' accounts and maintaining the services they rely on."

For the latest news and breaking news visit

Get all the big headlines, pictures, analysis, opinion and video on the stories that matter to you.

Follow us on Twitter @LivECHONews – the official Liverpool ECHO Twitter account – real news in real time.

We're also on Facebook/theliverpoolecho – your must-see news, features, videos and pictures throughout the day from the Liverpool ECHO.